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International E-Commerce Shipping Guide from Singapore to Canada

Welcome to our comprehensive guide on expanding your cross-border e-commerce business into Canada!

We will discuss the essential topics for success in the Canadian market. Join us on this insightful journey as we provide you with the insights and resources needed to excel in this dynamic and profitable landscape.

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Max weight: 30kg
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Tracking: End-to-end
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Delivery aim: 3-9 business days*
*In-country delivery for major metro areas

Canada Market Overview

CANADA

Canada is a land full of opportunities for e-commerce businesses looking to expand. It is the top 10 largest economy in the world (2024) and has over 27 million e-commerce users, accounting for 75% of the Canadian population.

Few nations are as well-connected as Canada when it comes to access to global markets. Not only is Canada a member of the Comprehensive and Progressive Trans-Pacific Partnership (CPTPP), one of the largest free trade areas globally that opens doors to some of the fastest-growing markets, but it is also part of the Canada-United States-Mexico Agreement (CUSMA) and the Canada-European Union Comprehensive Economic and Trade Agreement (CETA). These agreements facilitate the elimination of 98 percent of tariffs between Canada and the EU.

With its strong economy, advantageous trade agreements, and increasing digital consumer base, Canada offers an excellent environment for e-commerce businesses aiming to grow and enter new markets.

Source: ITA | Financial Times

E-Commerce Market Insights

E-commerce demand in Canada is experiencing significant growth, with projections indicating continued expansion in the coming years. With a tech-savvy population and a wide-ranging geography, Canadians seek the convenience of purchasing diverse products from home. Strong economic and social factors further bolster the ongoing growth of e-commerce in Canada.

Source: Mordor Intelligence | JP Morgan

 

Factors Driving the E-Commerce Consumption and Growth in Canada

Increasing Use of Smartphones & Internet

With over 36 million internet users and a 94.30% penetration rate, the growth of online purchases in Canada's e-commerce is inevitable. In a report by Data Reportal, 70.10% of the population purchased using their smartphones or the internet in 2023. Additionally, 54% of internet users shopped online at least once a week.

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Ease of Convenience for Online Shoppers

The key factors driving online shopping in Canada are direct home delivery, lower prices, and convenience. A Statista survey found that many online shoppers are seeking better deals by comparing prices on various platforms.

Additionally, a recent study by the Retail Council of Canada reveals that Canadian consumers now expect a more convenient and hassle-free shopping experience. When shopping online, they pay close attention to the returns policies offered by retailers.

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Growing Preference for Online Shopping

After the pandemic, Canada's e-commerce landscape has experienced a significant growth as many Canadian consumers have grown accustomed to online shopping.

 

This has led to a lasting shift in consumer behaviour and an increase in demand for diverse product offerings and seamless delivery options.

 

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Increasing Use of Card and Digital Wallets Payment

The convenience of online payment via cards or digital wallets has driven the growth of online purchases in Canada, making transactions quick and secure.

 

According to Data Reportal's 2024 Digital Report, 27% of the B2C e-commerce transactions are paid using digital wallets, meanwhile, 52% are attributed to debit and credit cards.

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Top E-Commerce Categories Segmentation by Popularity

According to Statista, the most popular online shopping categories for B2C e-commerce in Canada are:

Canada e-Commerce

 

Popular Online Shopping Platforms in Canada

Online marketplaces are the most popular online shopping platforms in Canada. As of September 2024, Amazon.ca ranks as the top retail website in the country, based on total website visits reported by SEMrush.

Here’s an overview of the top 5 most visited online shopping platforms in Canada:

  • Amazon.ca
  • Walmart.ca
  • Canadiantire.ca
  • Homedepot.ca
  • Bestbuy.ca

 

Important Sales Season in Canada

The holiday season is typically the busiest time of year in the retail sector. In Canada, consumers often spend more than usual during this period, especially during Cyber Week, which begins with the U.S. Thanksgiving holiday and includes Black Friday and Cyber Monday. Other major shopping holidays in Canada closely mirror those in the United States:

  • Valentine's Day – February 14th 
  • Easter – March / April
  • Mother's Day – May
  • Father's Day – June
  • Back-to-school – August
  • Halloween – October 31st
  • Christmas – December 25th
  • Boxing Day – December 26th

Source: ITA

Being aware of the peak online shopping season in Canada would be helpful for you in optimizing inventory, marketing strategies, and resource allocation, as well as gaining a competitive edge.

 

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Canada Shipping Information for E-Commerce Business

Understanding the customs regulations in Canada is important to ensure that your shipment glides through customs seamlessly. Read on to find out more about the customs regulations in Canada!

Customs Regulations Overview in Canada

CA Final

Canada has a De Minimis Value of CAD20 – this means you do not have to pay for tax and duties if your total shipment value is less than CAD20. However, if it exceeds the threshold value, you will have to pay for duties and taxes. Some other taxes may apply depending on the goods or their value, such as excise duty or taxes on luxury goods. If you are receiving gifts from a family member or friend abroad, you need not pay for the GST if the value is CAD60 or less.

Source: Canada Border Services Agency | ITA

 
Import Tax

Your imports to Canada are subject to GST or the federal part of the HST with exclusion for items specified as non-taxable importations. GST or HST are collected at the point of importation, together with duties and taxes.

  • Goods and Services Tax (GST): Canada's GST is a 5% federal tax and is applied to the product value plus duty.
  • There are several types of provincial tax in Canada:
    • Provincial Sales Tax (PST) is a tax some Canadian provinces have added to the GST.
    • Harmonized Sales Tax (HST) is used in some provinces, combining their Provincial Sales Tax (PST) and Goods and Services Tax (GST) into a single simplified rate.
    • Quebec's Sales Tax (QST) is their unique provincial tax rate.

Depending on your destination province in Canada, the PST or HST rate varies. For more information on import requirements, duties, and taxes, you may visit the Canada Border Services Agency for further details.

 

Required Customs Documents

Before importing commercial goods into Canada, you will need to obtain a Business Number (BN) issued by the Canada Revenue Agency (CRA). It is usually free and can be obtained relatively quickly. You can visit the CRA’s website to register for a BN for import account.

There are a few customs documents that you need to prepare before importing goods into Canada:

1. Airway Bill or Bill of Lading

If your import is done via air freight, an airway bill is required. For shipments via sea freight, a Bill of Lading (BLAD) is needed. Both serve the same purpose: to provide detailed information about the shipment and enable tracking.

2. Canada Customs Invoice or Commercial Invoice

The commercial invoice is usually used to determine the true value of goods when assessing customs duties. Meanwhile, a Canada Customs Invoice (CCI) is a special invoice that contains more information than a standard commercial invoice.

If you are exporting to Canada and your commercial shipment value is CAD2,500 or above, you will need the CCI. The shipment items will also be subject to sales tax and other duties. There are some exceptions; for example, items covered by HTSUS Chapter 9810 do not need a Canada customs invoice. 

The CCI typically includes the following:

  • Items’ country of origin
  • Transportation mode 
  • Currency of settlement
  • Date of direct shipment to Canada 
  • Total weight

To view an example of the CCI or for more information, please visit Canada Border Services Agency’s website.

3. Canada Customs Coding Form (B3-3)

The B3-3 form is an accounting document used for paying duties and taxes. When properly filled, this form contains all the information needed to assist the CBSA in releasing shipment. This document usually includes the following information:

  • Importer name and address
  • Port of unloading
  • Country of origin
  • Direct shipment date 
  • Description 

For more information on the Canada Customs Coding Form (B3-3), please visit Canada Border Services Agency’s website.

4. Certificate of Origin

The CBP Form 343 – North American Free Trade Agreement (NAFTA) Certificate of Origin is used to indicate where the goods were manufactured or originated. If the value of your shipment is more than CAD 3,000, you will need a NAFTA Certificate of Origin.

5. Electronics Export Information (EEI)

To ship goods across the border into Canada, you must complete the Electronics Export Information form. This form is used by the US Census Bureau to monitor trade statistics and guide trade regulations.

 

Restricted and Prohibited Goods

Below is a list of items that are not allowed to be imported into Canada or require an import license.

Restricted Items List

Below is a list of items that are restricted from import to Canada. If the items that you are importing fall under these restrictions, you need to provide certain documentation to Canadian customs before they can release your parcel to its destination.

To import such items, you must declare and have valid purposes, such as hunting for hunting season (only for non-restricted firearms only), use in competitions, protection against wildlife in remote areas (for non-restricted firearms only), etc.

If you are importing non-restricted firearms and has valid Canadian firearms license, you need to show the license to the border services officer. If you do not hold a valid Canadian firearms license, you must complete Form RCMP 5589: Non-Resident Firearm Declaration and pay CAD25 fee.

For more information, please visit the Canada Border Services Agency website.

To import tobacco-related products, you must obtain a license from the Regional Excise Duties office at the Canada Revenue Agency (CRA). The imports may also be subject to excise duty which varies depending on the type of products. Imported cigars also have an additional duty of 65% of the duty-paid value.

Source: Canada Tax and Trade Bureau

Importing cannabis in any form requires a permit or exemption from Health Canada, it will also be subjected to duty payments. Health product containing cannabis or for use with cannabis is also regulated by the Cannabis Act, the Food and Drug Acts, and related regulations.

Various food, plant and animal products are restricted or prohibited to enter Canada as an effort to protect the ecosystem, as these items can easily harbour invasive species, foreign animal disease, or plant pests. Some regulated commodities can be imported with certain documents or registrations. Before shipping such items, you should use the Canadian Food Inspection Agency’s Automated Import Reference System (AIRS).

For more information, please visit the CBSA website.

Before bringing in health products into Canada, you must ensure they are authorized in Canada. It must also be manufactured, packaged, labelled, and tested at compliant foreign sites and contain the Canadian authorized labelling.

Canada regulates a variety of health products, including:

  • Prescription and over-the-counter drugs (antibiotics, heartworm medication, cough medications, and pain relief tablets).
  • Natural health products (vitamins, minerals, herbal remedies, and homeopathic medicines).
  • Active pharmaceutical ingredients (API) for human use and veterinary use.
  • Veterinary drugs and health products.
  • Medical devices (categorized into four classes; I, II, III, or IV based on the level of risk related to their use).
  • Blood and blood components for transfusion.
  • Cells, tissues and organs (CTO) for transplantation.

For detailed information, please visit the Health Canada’s guidelines on Importing and exporting health products for commercial use.

 
Prohibited Items List

The following list is strictly not allowed to be imported into Canada. If you happen to ship an item that falls under the prohibited list, your items may not be returned when they arrive in customs, as Canadian customs has the right to either seize or destroy the item.

  • Coin and paper currency
  • Goods produced by prison labour
  • Used vehicles
  • Used mattresses
  • Pornography
  • White phosphorus matches
  • Live animals
  • Counterfeit or immitations
  • Poisonous or infectious substances
  • Unlawful lottery tickets and advertising
  • Hate propaganda, and more…

Please visit the CBSA website for the full list of prohibited items.

 

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How to Ship to Canada from Singapore

Shipping Process from Singapore to Canada

Here’s a brief overview of the shipping process from Singapore to Canada to help you better visualize and understand each step.

Singapore to Canada Shipping Process

Here's how our shipping process typically works once you are onboarded with us:
  1. Print the shipping label and obtain the manifest from Asendia's system
  2. Parcel is processed for export
  3. Parcel is exported to Canada destination
  4. Customs clearance
  5. Last-mile delivery to shopper

 

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Introduction to e-PAQ Select International Shipping Solution

Our e-PAQ Select is an international parcel delivery solution designed specially for online retailers like you, helping you reach customers globally.

Why e-PAQ Select is the best solution for your international shipping needs to Canada:
  • Delivery service available from Monday to Friday.
  • Customs are prepaid by default (DDP).
  • Parcel tracking available for visibility.
  • Nationwide coverage.
  • Re-delivery attempts available (up to 2 attempts).
  • End-to-end delivery SLA: 3-9 working days*
  • Dimweight limit:
    • Up to 30kg
    • Maximum length: 100cm
    • Maximum dimensions: L + W + H <= 200cm; (width + height) *2 < 280cm.
  • Standard liabilities of up to SGD100.

*For major metro areas only.

 

Benefits of shipping your parcel with Asendia from Singapore to Canada

Our e-PAQ Select offers a range of benefits designed to streamline your shipping process and enhance your overall efficiency. Here are the advantages you can enjoy when you ship with Asendia:

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Seamless Delivery
Enjoy end-to-end delivery from Singapore to Canada.
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Tracking Parcels (1)
Parcel Tracking
Gain visibility with tracking capabilities on your deliveries.
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Cost Effectiveness
Simplified pricing without fuel surcharge and blended rate card.
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Customized Shipping
We combine the best in terms of pricing, speed, quality, and experience based on your needs.
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Delivery Network
Gain access to the most specialized B2C delivery network and collection points in Canada.
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Undeliverables Handling
Efficient undeliverable handling with option to return to sender.
 
Ready to reach customers in Canada?

Get in touch with us at info.sg@asendia.com or click the button below to find out more!