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e-PAQ Elite Logo

Our fastest and most comprehensive service, with delivery by courier partners in major e-commerce markets.

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Countries: most major markets worldwide
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Max weight: 30kg
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Delivery aim: 1-3 days regional, 2-4 days intercontinental
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Tracking: End-to-end

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Deliveries with e-PAQ Elite are 100% carbon neutral

 

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Fast fully tracked delivery by well-known brands
For urgent orders, gain shoppers’ trust with the fastest service and on-time delivery options.
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Major e-commerce markets covered
Increase sales in the biggest ecommerce markets. Send to key e-commerce destinations with smooth customs clearance and on-time delivery.
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Ideal for valuable orders
Whether you’re shipping designer clothing, home electronics or bulk goods, you need a delivery service that you and your shoppers can trust.
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The solution for B2B shipments
Selling to wholesale customers via your own channels or platforms like Faire or Ankorstore? Shipping to shops or fulfilment centres? e-PAQ Elite has got you covered.

Leading brands achieve competitive advantage with e-PAQ

Small businesses can also switch to us within days. In the future, you could be shipping thousands of orders a week like these brands.

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Features at a glance

Our fastest and most comprehensive service, with delivery by courier partners in major e-commerce markets.

Asendia manages the export logistics and provides the shipping platform and prices.

  • Weight/Size
    For packages up to 30kg.
  • Countries
    Available to all major and many emerging e-commerce markets worldwide. Contact us for a list.
  • Final-mile delivery partners
    Final-mile delivery by a trusted local commercial parcel delivery specialist. We handle export logistics and provide the labels and pricing. Contact us for details of our delivery partners in each country.
  • Add-ons
    Contact us about additional options including timed deliveries.
  • Customs
    Customs paid at destination (DAP) and customs prepaid (DDP) options available. We are Customs experts and can provide advice, as well as solutions.
  • Delivery aim
    Fast and reliable delivery (1-3 days regional delivery / 2-4 days intercontinental). Timed delivery options also available.
  • Tracking
    Tracked all the way with regular notifications.
  • Delivery attempts
    Delivery is typically attempted two or three times depending on country/service, with the ability to make inflight changes available including the option to collect from a convenient pick up point.
  • Shipping platform
    Our sophisticated, user-friendly shipping platform provides the labels you need and processes your customs data. Integrating your fulfilment system with our shipping platform is quick and easy too.
  • Integrations
    We have standard integrations with leading ecommerce and order management platforms, and can support bespoke integrations too.
  • Returns & undeliverables
    Tracked undeliverables and comprehensive returns solution. 
  • Collection
    Please contact us to discuss your collection needs. We can provide flexible collection nationwide or you can choose to deliver to our Distribution Centre.
  • Sustainability
    All shipments are 100% carbon neutral thanks to Asendia’s offsetting programme.
Details and FAQ
Get a quote
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Trusted by e-tailers large and small

e-PAQ Elite sits alongside 3 other e-PAQ services, providing  your shoppers with the choice they desire.

What’s more, it’s easy to connect to your order fulfilment system to simplify labelling, customs data processing and tracking.

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Enterprise solutions

Large-scale e-tailers sending thousands of parcels a week can benefit from premium account management and tailor-made solutions including collection times that suit you, IT development, peak planning, and bespoke reporting.

More about enterprise solutions

Small to medium sized business

Our onboarding team will support you with getting set-up quickly. We’ll show you how to prepare your shipments with our user-friendly shipping tool and give you access to integrations with popular e-commerce platforms.

Discover small business solutions

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 “Since partnering with Asendia we have seen a four-fold increase in international sales.”

 

What could e-PAQ do for your business?

Grow

Your business internationally

Trusted, convenient and affordable
Increase international shoppers’ likelihood of clicking the checkout button by offering a choice of trusted, convenient and affordable delivery options.

Minimise

Delivery queries and complaints

Gain 5 star reviews
A poor delivery experience will lose you customers and handling “where’s my parcel?” queries and customs issues is costly. Get ahead of the problem with e-PAQ Elite’s reliability, tracking and notifications.

Reduce

Your costs and save time

Optimised prices and processes
With one integration, you have access to multiple services and destinations at excellent rates. Plus, our technology and processes make it easy and efficient for you to manage.

Get a quote
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“Having alternative solutions being brought to the table is of great help given the ever-changing landscape and it enables us to have confidence in our ability to react quickly.”

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Build customer loyalty with a returns solution that works for everyone

A convenient, hassle-free returns process keeps customers coming  back to your business. Our international returns solution combines technology with logistics, giving e-tailers access to a dedicated portal, supply chain insights and hassle-free refunds – all powered by eShopWorld technology.

More about our returns solutions

Frequently asked questions about e-PAQ Elite

We take care of exportation and customs clearance and have a worldwide network  of final-mile delivery partners specialising in tracked parcel delivery for e-commerce.

Our international distribution centres in 17 countries distribute parcels worldwide by air and road. We also work with customs clearance agents before handing parcels over to our carefully chosen final-mile delivery partners.

Our relationships and integrations with transport companies, airlines, and customs agents ensure we have full visibility of your parcel’s movements and can gear up for peak periods.

Access this network by setting up an Asendia account. We handle the IT integration and provide the pricing.

Our final-mile partners for e-PAQ Elite are commercial parcel companies and couriers that can meet our fast delivery aim, provide comprehensive tracking, and handle larger and more valuable packages.

This includes world famous delivery brands and local market specialists.

Contact us for a list of destinations with options, delivery times and prices

We cover most of Europe, North and South America, Asia, Oceania and are growing in Africa too.

With all major ecommerce destinations covered and lots of emerging markets too, we empower you to accelerate your international sales.

Contact for a full list of countries and options available.

Our international services are very popular with e-tailer and brands selling clothing and apparel, beauty products, small consumer electronics, books, lifestyle products, supplements, toys, homeware and gifts.

Maximum weight and size
Most international packets and parcels we send are under 2KG, but we offer services for packages up to 30KG. If your parcels fit through a letterbox (under 3cm thick) we can offer extra savings.

Max L ??cm x W * x D *
*L+D+W must be under ??cm 

Max weight 30kg to most countries 

Prohibited and restricted items
Our services cannot be used for shipping illegal or dangerous goods. The list of prohibited items varies by country, so contact us for further details.

Our pricing depends on details including the quantity of parcels being sent, destination and weight. Contact us for further details.

How are we so competitively priced?
With La Poste and Swiss Post as our parent companies, and with subsidiaries in 17 key e-commerce countries, we are ideally positioned to understand local markets and negotiate with regional country parcel delivery specialists. Having our own operations and IT expertise enables us to handle export logistics efficiently and keep costs down.

Contact us for a list of destinations with options, delivery times and prices

Labelling and shipment processing
Asendia Shipping, our user-friendly, multi-carrier shipping platform, outputs the label you need to get each parcel to its destination through your shopper’s chosen service. It also manages your parcel data, enabling smooth paperless customs clearance where available.

System integrations
We can easily integrate Asendia Shipping with your fulfilment systems, as well as platforms like Metapack and Shipstation, and you can choose us for all destinations or specific countries or services.

e-PAQ Elite provides comprehensive  end-to-end tracking. Online tracking allows shoppers to self-serve, minimising “where’s my parcel?” enquiries, and notifications keep customers updated to provide peace of mind.

The world of cross-border trading has evolved significantly in recent years, so providing the correct customs data is more important than ever. 

Electronic customs pre-advice data
It is now mandatory to provide electronic customs pre-advice data and an S10 barcode when you ship abroad. You are also required to provide a CN22, CN23 or commercial invoice (depending on the service used) and the information electronically in the pre-advice you send to us.

If you do not provide this information you risk penalties and delays or items being returned, but our shipping platform is data-compliant and automates this process to take the stress out of electronic customs.


This is a mandatory requirement for cross-border shipping, no matter which provider you use.


Customs clearance options
Customs paid at destination and customs prepaid options are available. Contact us for full details.

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